Thothatsa, P., Sukseela, P., Yodkeeree, T., Phoppimai, S., & Borirug, S. (2026). Development and Efficiency Evaluation of an Integrated Nail Salon Queue Management System via Web Application and LINE Chatbot. Journal of Innovative Business Management Research, 3(2), 84–110. retrieved from https://so07.tci-thaijo.org/index.php/JIBMR/article/view/10184