PNRU Academic Journal

BARRIERS TO ENGLISH COMMUNICATION AMONG HOTEL HOUSEKEEPING STAFF

Panthip Taylor — Wed, 31 Dec 2025 00:00:00 +0700

This research looks at the problems that housekeeping staff in a 5-star hotel in Bangkok have when they need to use English. Being able to communicate in English is very important for hotels to give good service to tourists from other countries. The research used a mix of methods. It used questionnaires with 21 staff, and it also interviewed 2 heads of the section and 3 other staff members. The research found that most of the staff have problems listening to and speaking English. This is especially true when they hear different accents or when people speak quickly. Also, many staff members are not confident in using the right words and grammar. This is a big problem. The research suggests that hotels should offer English training that focuses on speaking in real-life situations. They should also use different learning materials, like short videos. This will help staff to feel more confident and communicate with guests better.

EFFECTIVENESS OF UTILIZING TECHNOLOGY AND INFORMATION IN THE OPERATIONS OF GENERAL INSURANCE FUND PERSONNEL

Thanaphol Sahaworathan, Patchari Klommueang — Wed, 31 Dec 2025 00:00:00 +0700

The research of this independent study was to investigate: 1) the effectiveness of the use of information technology in the operations of general insurance fund personnel, 2) the factors influencing the effectiveness of utilizing information technology in personnel operations, and 3) the guidelines for enhancing the effectiveness of the use of information technology in personnel operations. The study population comprised 75 general insurance fund personnel, with 12 key informants. Data collection was conducted using a structured interview form, and data analysis included descriptive statistics such as frequency, percentage, mean, and standard deviation. The research results found that factors influencing the utilization of technology and information of general insurance fund personnel, when considering each aspect, showed high levels of knowledge, skills, and abilities, the effectiveness of utilizing information technology in personnel operations, when considering each aspect, showed the highest level in workload, while job quality, time, and expenses were also found at a high level, and the guidelines for enhancing the effectiveness of utilizing information technology in personnel operations were to provide training courses to enhance technological and informational capabilities. The training should include using office programs and organizational systems, skills in utilizing resources and organizational system programs to guide towards the same direction, organizations should facilitate training programs and knowledge exchange to enhance personnel capabilities and foster efficient work practices. Such initiatives should focus on exchanging ideas and expertise among departments and sharing experiences in using office programs, particularly Microsoft Excel and organizational system programs.

MANAGEMENT OF BUILDING PERMIT REQUESTS OF BUENG SAN SUBDISTRICT ADMINISTRATIVE ORGANIZATION

Panatda Wipakarn, Methee Traphrasopchok — Wed, 31 Dec 2025 00:00:00 +0700

Administrative Organization, 2) study the building permit application management of the Bueng Sal Subdistrict Administrative Organization, and 3) study effective building permit application management guidelines of the Bueng Sal Subdistrict Administrative Organization. This is a mixed-method research combining qualitative and quantitative approaches. The population and sample consisted of 210 individuals who applied for building permits with the Bueng Sal Subdistrict Administrative Organization between 2012 and 2022, and 13 key informants. Data was analyzed using content analysis and summarized according to the research objectives.
The results of the study found that 1) the efficiency of the building permit management of Bueng San Subdistrict Administrative Organization was at a high level overall (x ̅ = 4.11). When considering each aspect, it was found that satisfaction had the highest average value at the highest level (x ̅ = 4.27). 2) The management of building permits of Bueng San Subdistrict Administrative Organization was at a high level overall (x ̅ = 4.00). When considering each aspect, it was found that personnel management had the highest average value at a high level (x ̅ = 4.08). 3) The effective building permit management guidelines of Bueng San Subdistrict Administrative Organization include giving importance to the quality of work/service, planning and defining the process, providing reliable services, creating a clear and easy-to-understand permit application manual, specifying a clear time frame for consideration of permission, and designing an online permit application system to reduce steps, time, travel, increase convenience for the public, and promote good and friendly service.