LIU, Y.; TANG, Z. Dimension and Relationship Between Customer Perspective and Market Perspective: A Case Study of Market Survey of Laptops. Siam University Journal of Business Administration, Bangkok, Thailand, v. 18, n. 30, p. 77–98, 2022. Disponível em: https://so07.tci-thaijo.org/index.php/sujba/article/view/885. Acesso em: 1 oct. 2026.