PERSONNEL COMPETENCY DEVELOPMENT AND OPERATIONAL EFFICIENCY OF BAN KLANG MUNICIPALITY PATHUM THANI PROVINCE

Abstract

The purposes of this research were 1) to study the level of personnel competency development and operational efficiency, 2) to study the level of operational efficiency, and 3) to study the relationship between personnel competency development and operational efficiency of personnel. Ban Klang Municipality Pathum Thani Province The population in this study was the village headman, the village headman's assistant. in the municipality of Ban Klang Subdistrict Pathum Thani Province and 120 political and permanent personnel with a questionnaire as a study tool. Statistics used in data analysis were percentage, mean and standard deviation correlation coefficient and descriptive statistics The results of the study were as follows: 1. Levels of competency development, amounting to 5 aspects, consisting of knowledge, skills, self-concept, Characteristics and motivation Overall, the level is high. The areas with the highest average values were skill and motivation. Followed by the characteristics of self-concept or attitude, values and knowledge. with the lowest average. in terms of reducing operational procedures quality of work and customer satisfaction The overall picture is high. The aspect with the highest average was the customer satisfaction, followed by the quality of work. in terms of reducing operational procedures 3. The results of the analysis of the relationship between personnel competency development and operational efficiency revealed that knowledge, skills, self-concept or attitude, values, specific characteristics. and motivation There was a positive correlation with operational efficiency. by motivation had the highest positive correlation with operational efficiency.