THE DEVELOPMENT OF PERFORMANCE COMPETENCIES OF PERSONNEL IN SUBDISTRICT ADMINISTRATIVE ORGANIZATIONS BANG PAHAN PHRA NAKHON SI AYUTTHAYA

Abstract

This study aimed to: 1) examine the level of job performance competency of personnel in Subdistrict Administrative Organizations; 2) compare job performance competency classified by personal factors; and 3) explore guidelines for developing job performance competency of such personnel. A mixed-methods research design was employed. For the quantitative phase, the sample consisted of 154 personnel working in Subdistrict Administrative Organizations in Bang Pahan District, Phra Nakhon Si Ayutthaya Province, including Subdistrict Administrative Organization officers, permanent employees, and contractual employees. The sample size was determined using Taro Yamane’s formula with a permissible error of 0.05 at a 95% confidence level. The research instrument was a questionnaire with a reliability coefficient of 0.84. Data were analyzed using mean, standard deviation, F-test, and Least Significant Difference (LSD) test. For the qualitative phase, key informants were nine administrators, managerial staff, and human resource personnel, selected through purposive sampling. Data were collected using semi-structured interviews and analyzed through content analysis. The findings revealed that: 1) the overall level of job performance competency of personnel was at the highest level; 2) personnel with different personal factors, including gender, age, marital status, educational level, position/type of personnel, monthly income, and work experience, showed no statistically significant differences in job performance competency at the 0.05 level; and 3) guidelines for developing job performance competency included enhancing motivation through performance indicators, establishing operational plans, developing work manuals, monitoring and evaluating performance, encouraging field engagement with communities, providing training on laws and regulations, establishing conflict management approaches within the organization, and promoting openness to opinion expression.