SCHOOL ADMINISTRATOR’S CONFLICT MANAGEMENT IN THE 21ST CENTURY AFFECTING TEACHERS ORGANIZATIONNAL COMMITMENT UNDER NAKHON SI THAMMARAT PRIMARY EDUCATIONAL SERVICE AREA OFFICE 2

Abstract

This research was a mixed-methods study combining both quantitative and qualitative approaches. The objectives are: 1) To study the school administrators’ conflict management in the 21^st century 2) To study the teachers organisational relationship. 3) To study the school administrators’ conflict management in the 21^st century affected the teachers organisational relationship. 4) To study the school administrators guidelines to manage the conflict in the 21^st century affected the teachers organisational relationship. There were 2 phases of the research. First : Study the school administrator’s conflict management in the 21^st century affected the teachers organisational relationship. The sample was school administrators teachers, 327 people. This research used the questionnaire as a research tool, which consisted of 5 rating scales. Statistics used in the research were frequency value, percentage value, average value, standard deviation, correlation coefficient, and multiple regression analysis. Second: study the school administrator guidelines to manage the conflict in the 21^st century. The sample was education administrators, school administrators, and teachers for a total of 9 people, using purposive sampling techniques. The research findings were as follows: 1) Overall, the school administrator under Nakhon Si Thammarat Primary Educational Service Area Office 2’s conflict management in the 21st century was at the highest level. ( = 4.53, S.D. = 0.43) Considered in each aspect revealed that all aspects are at the highest level. 2) In overall, the teachers under Nakhon Si Thammarat Educational Service Area Office 2’s relationship was in the highest level. Considered in each aspect revealed that all aspects are at the highest level. ( = 4.58, S.D. = 0.47) 3) The key conflict management factors influencing teachers’ organizational commitment included collaboration, compromise, avoidance, and the use of technology in school administration. These factors had a statistically significant impact at the 0.01 level. 4) The proposed ways to develop of school administrators guidelines to manage the conflict in the 21st century amounts to 5 aspects 1) Participation 2) Compromise 3) Avoidance 4) The use of technology to manage the organisation 5) competition 25 items.