DEVELOPMENT OF AN EFFICIENT PROCESS FOR IDENTIFICATION CARD ISSUANCE SERVICE OF THE IDENTIFICATION CARD SUBSECTION, REGISTRATION SECTION AT LAK SI DISTRICT OFFICE IN BANGKOK
Keywords:
Efficiency, Process, Identification CardAbstract
This independent study aimed to examine: 1) the efficiency of the identification card issuance service of the Identification Card Subsection, Registration Section, at Lak Si District Office in Bangkok, 2) the identification card issuance service process, and 3) guidelines for developing the identification card issuance service process. The study employed a mixed -method approach, combining both quantitative and qualitative methods. For the quantitative approach, the sample consisted of 391 service users who received identification card issuance services from the Identification Card Subsection, Registration Section, at Lak Si District Office in Bangkok. The research instrument was a questionnaire. The statistical methods for data analysis included frequency, percentage, mean, standard deviation, and hypothesis testing using t-test, F-test, and Pearson correlation coefficient, with a significance level set at .05. For the qualitative method, the key informants were 12 registration service providers. The research instrument was an interview form. Data were analyzed through summary and interpretation.
The research findings revealed that: 1) the efficiency of the identification card issuance service of the Identification Card Subsection, Registration Section, at Lak Si District Office in Bangkok was overall at the highest level. The highest aspect was equality, followed by convenience, accuracy, and speed, respectively. 2) The service process of identification card issuance service was at a high level. The highest average was the process of reducing service steps, followed by the service duration, and 3) The guidelines for improving the identification card issuance service process included: increasing the use of technology to reduce service time and steps, developing an operational plan to enhance the knowledge and capabilities of the staff, and providing informational signs to inform service users about the process and procedures.
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