PERSONNEL DEVELOPMENT TO CREATE ORGANIZATIONAL COMMITMENT OF BANG KHEN DISTRICT OFFICE IN BANGKOK

Abstract

The purposes of this independent study were to investigate: 1) the personnel development of Bang Khen District Office in Bangkok, 2) the organizational commitment of personnel, and 3) the guidelines for developing personnel to create organizational commitment. The sample group included 271 personnel of Bang Khen District Office in Bangkok and key informants consisted of 13 office executives. Data collection tools included a questionnaire and a structured interview form. Statistical analysis involved frequency, percentage, mean, and standard deviation. Qualitative data analysis included content analysis and summarizing results according to the research objectives. The findings revealed that: 1) The personnel development of Bang Khen District Office in Bangkok was overall at a high level ( = 3.97). When considering each aspect, organizational learning was at a high level ( = 4.00), while education was at a low level ( = 3.91). 2) The organizational commitment of personnel was overall at a high level ( = 4.12). When considering each aspect, pride as part of the organization was at a high level ( = 4.16), while the desire to maintain membership in the organization was at a low level ( = 4.07), and 3) The guidelines for developing personnel to create organizational commitment involved 3 methods: (1) increasing channels for new recruits to learn from others and colleagues, (2) continuously enhancing competencies and knowledge of personnel, and (3) encouraging personnel to continuously develop themselves. As for strengthening personnel's sense of organizational commitment, there were 3 methods: (1) allocating personnel appropriately to their duties, (2) providing opportunities for personnel to build good relationships with colleagues, and (3) motivating personnel to be dedicated to their work. Personnel in the district office who exhibited organizational commitment possessed the following attributes: enthusiasm in their work, desire to maintain membership in the organization, pride in being part of the organization, and confidence and acceptance of the organization's goals