GUIDELINES FOR ENHANCING THE EFFECTIVENESS OF THE USE OF INFORMATION TECHNOLOGY IN PUBLIC SERVICES A CASE STUDY OF LOCAL ADMINISTRATIVE ORGANIZATIONS IN KHAO YOI DISTRICT, PHETCHABURI PROVINCE

Abstract

Government management with e-government It is a concept to develop the traditional government administration into a new form of public administration. with the use of information technology systems for efficient operations and public services the use of information technology systems will lead to the development of databases of government agencies at all levels to be linked together. Enables government agencies to manage their work efficiently and effectively.

This mixed-method research aimed to: 1) Study the effectiveness of using information technology. 2) Compare opinions on the effectiveness of using information technology. Classified by personal characteristics, 3) to study the factors in the use of information technology that have a causal relationship with the effectiveness of the use of information technology, and 4) to study ways to enhance the effectiveness of the use of information technology. The sample group consisted of 222 personnel of local administrative organizations in Khao Yoi District and 8 key informants. Data were analyzed by using percentage, mean, standard deviation, t-test, one-way ANOVA, multiple regression, and content analysis.

Research results: 1) Effectiveness from using information technology 2) education level, position, work experience and average monthly income different There were different opinions on the effectiveness of the use of information technology. 3) Factors of the use of information technology. cognitive aspect and attitude There is a causal relationship with the effectiveness of the use of information technology. There was a statistical significance at the level of 0.001. with statistical significance at the level of 0.01 and 4) the guideline for enhancing the effectiveness of using information technology, it was found that information technology should be used to reduce various steps. Used to publicize information or provide various services and provide training to provide knowledge about information technology that is necessary for continuous operations.