GUIDELINES FOR INCREASING WORK EFFICIENCY ACCORDING TO THE PRINCIPLES OF TRANSFORMATIONAL LEADERSHIP OF PERSONNEL IN THE SOCIAL DEVELOPMENT OFFICE BANGKOK

Abstract

This research aimed to study 1) the level of performance efficiency
2) personal characteristics correlate with performance efficiency
3) transformational leadership and 4) ways to increase operational efficiency according to the principles of change leadership. It is a mixed methods research. The sample was personnel in the Social Development Office Bangkok, 204 people. They were selected by quota random sampling and accidental random sampling and 8 key informants. They were selected by purposive sampling. The instrument for collecting data were questionnaire and interview form. Analysis data by Descriptive statistics were frequency percentage, mean, standard deviation, chi-square test, multiple regression analysis and Content Analysis.

          The research results were found as follows; 1) operational efficiency at a high level 2) Personal characteristics, gender, were related to the performance of personnel in the Office of Social Development. Bangkok Statistically significant at the 0.05 level 3) Transformational Leadership Ideological Influence inspiring intellectual stimulation Cause-effect relationship with performance Statistically significant at the 0.001 level and 4) Guidelines for improving operational efficiency according to the principle of transformational leadership found that agencies should give importance to personnel by training to educate all employees equally. There should be clear standards for operating procedures. should give each party Prepare plans to supervise, follow up, and evaluate performance with executives. There should be a diagram showing the process and steps of operation. along with the time frame of work the concepts of achievement evaluation and worthiness evaluation should be used in the analysis of plan performance.