THE QUALITY OF WORK LIFE AFFECTING WORK EFFICIENCY OF EMPLOYEES IN SERVICE INDUSTRY IN MUEANG PHETCHABURI DISTRICT, PHETCHABURI PROVINCE

Abstract

          This article has the objectives: 1. to investigate the personal details of employees in the service business 2. To investigate the level of quality of working life of employees in the service industry. 3. to investigate the performance of workers in the service industry 4. to investigate factors impacting employee performance in the service industry. Quantitative research is being conducted. A total of 140 people participated in the questionnaire survey. Data were examined by descriptive and inferential statistics.

          Finding objectives 1. Demographic data can be gathered. The bulk of the sample was female (68.6 percent), aged 41 to 50 years (33.6 percent), single (47.8 percent), and had less than a bachelor's degree. Accounting for 81.4 percent. Objective 2 The level of quality of working life of employees in the service industry in Mueang Phetchaburi District. Phetchaburi Province has a high level of quality of life at work. When considering each aspect, it is found that job responsibility is the priority, followed by job advancement and stability, and organizational commitment, participation in work decision-making, and compensation and benefits. Objective 3 The relationship between quality of working life factors that affect the performance of employees in the service industry in Mueang Phetchaburi District, Phetchaburi Province. It was found that the quality of work life factors in compensation and welfare, and the quality of work quality factors in work responsibility, have a significant effect on the performance of employees in the service industry at the 0.001 level. And objective 4, the quality of work life factor in terms of participation in decision-making at work influences the performance of employees in the service industry with statistical significance at the 0.05 level.