SERVICE QUALITY OF THE OFFICE OF THE ATTORNEY GENERAL FOR THE PROTECTION OF RIGHTS AND LEGAL ASSISTANCE AND ENFORCEMENT, KHON KAEN PROVINCE

Abstract

This research aimed to study 1) the service quality of the Office of the Attorney General for the Protection of Rights and Legal Assistance and Enforcement, 2) compare the level of service quality of the Office of the Attorney General for the Protection of Rights and Legal Assistance and Enforcement classified by gender, age, education level and occupation, and 3) provide suggestions for guidelines for developing the service quality of the Office of the Attorney General for the Protection of Rights and Legal Assistance and Enforcement. The sample group used in this research was 304 people who came to request services using Yamane's formula. The tool used for collecting data was a questionnaire. The statistics used for analysis were the number, percentage, mean, standard deviation, and the analysis of data to test the hypothesis using the t-test and the F-test. The research results found that

1. The overall service quality of the Office of the Attorney General for the Protection of Rights and Legal Assistance and Enforcement was at a high level (= 3.76). When considering each aspect, it was found that the aspect with the highest average value was the facilities aspect (= 4.08), followed by the service personnel aspect (= 3.96), and the aspect with the lowest average value was the management aspect (= 3.40).
2. The results of the comparison of the service quality levels found that overall, people with different levels of education There are different opinions on the quality of the services of the Office of the Attorney General for the Protection of Rights and Legal Assistance and Enforcement. People with different genders, ages, and occupations have no different opinions on the quality of the services.
3. Suggestions for improving the quality of the services of the Office of the Attorney General for the Protection of Rights and Legal Assistance and Enforcement include organizing training to develop both legal and communication skills for personnel.