CHALLENGES TO PERFORMANCE EFFICIENCY OF PERSONNEL OF THE STATE RAILWAY OF THAILAND

Abstract

This research has 3 objectives: 1) to describe work efficiency of the personnel of the State Railway of Thailand 2) to compare the differences of personal factors and internal organizational environment with work performance efficiency of the personnel and 3) to examine the relationship between organizational situation awareness and the internal organizational environment with the job performance efficiency of the personnel. The sample size was determined using Taro Yamane’s formula and proportional stratified random sampling was employed. The sample consisted of 229 personnel of the State Railway of Thailand who were working in the year 2024. The sample was collected by questionnaires. Descriptive and inferential statistics were utilized for data analysis, namely mean, standard deviation, t-test, one-way ANOVA, and Pearson’s correlation coefficient.

            The findings revealed that: 1) overall performance efficiency was at a high level in terms of quality, quantity, and timeliness, with punctuality and task prioritization showed at the highest average scores; 2) personal factors--gender, age, work tenure, education level, and job position had no statistical difference with work efficiency; 3) The overall internal organizational environment and perception of the organizational situation had no statistically significant association with work efficiency, although some aspects showed very low positive association at a significance level of .05. Therefore, the organization should continuously promote the internal organizational environment as well as create a sense of organizational situation awareness to enhance work efficiency among personnel at large,