A A STUDY OF EMPATHY IN THE WORKPLACE OF MCOT PUBLIC COMPANY LIMITED EMPLOYEES
Keywords:
Empathy, Developing empathy, Employee work, EmployeeAbstract
The objective of this research is to study awareness about “Empathy” in
the workplace of executives and employees of MCOT Public Company Limited, including suggestions for developing “Empathy” in the workplace of executives of MCOT Public Company Limited by studying from a sample group. There were 6 senior executives and operational employees, 10 people from 5 offices, totaling 16 people. The research tools included in-depth interviews with open-ended questions about empathy in the workplace were conducted to enable the sample to analyze and compile responses that were complete and consistent with the study objectives. From this research, it was found that the sample group had awareness of empathy towards coworkers within the organization because there are 5 components of empathy according to the Goleman’s (1998) concept: Understanding others, Developing others, Service orientation, Leveraging diversity, and Political awareness. And in terms of suggestions for developing empathy, the executives of MCOT Public Company Limited proposed two approaches: setting goals for building the teamwork and doing activities to develop empathy, which is an important social skill that helps to understand and feel others' emotions, which helps develop relationships between co-workers and enhances good efficiency within the organization.
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