Evaluation of Satisfaction Towards The Service recipients of Bangrakpattana Municipality Bangbuathong District Nonthaburi Province

Abstract

          The objectives of this research were to 1) study the level of service recipients satisfaction towards the service and 2) study the level of satisfaction in the service process service channels service personnel and facilities in Banggrakpattana Municipality. It is a kind of quantitative and qualitative research. The instruments used were questionnaires and interviews. Key-informants in-depth interviews totally 21 persons, service recipients and head of service providers, and quantitative research. The tool used is a questionnaire. The samples used in the research were stratified random sampling of villages and addresses of 400 persons.The tools used were statistical tests used in data analysis, namely statistical Mean and Standard Deviation (SD.).

          The research results showed that: 1) the satisfaction of the services in Bangrakpattana Municipality found that the satisfaction of service in Bangrakpattana municipality overall, the satisfaction the overall was at the highest level (=4.87) 2) The satisfaction level of service recipients provided a total of 4 jobs classified by work as follows: 1) Community Development and Social Welfare Section found that the overall was at the highest level (=4.96) 2) Community Development and Social Welfare Section  found that the overall was at the highest level ( = 4.92) 3) Disaster Prevention and Mitigation Section found that the satisfaction of service according to opinions of service recipients the overall was at the highest level (= 4.85), 4) Communicable Disease Control  Section it was found that satisfactory the overall was at the highest level (= 4.80)  and the level of satisfaction of service recipients classified by job that the recipient contacted the service from the municipality the overall was at the highest level (=4.88)