Quality of Service for the People of the Nonthaburi Provincial Transport Office Quality of Service for the People of the Nonthaburi Provincial Transport Office

Abstract

          This research has 3 objectives: 1) to study the quality of public service of the Nonthaburi Provincial Land Transport Office; 2) to compare the people's opinions on the quality of public service of the Nonthaburi Provincial Land Transport Office. classified by personal factors 3) to study the guidelines Quality Improvement of Public Service of the Nonthaburi Provincial Land Transport Office. This research Conducted in accordance with the integrated research methodology. is quantitative research A sample of 400 people was used. The data were analyzed by frequency, percentage, mean, standard deviation. and analyzed by testing the t and the F value test with a one-way analysis of variance and qualitative research methods by means of in-depth interviews with 12 key informants.

          The results showed that 1) Opinions on the quality of public service of the Nonthaburi Provincial Land Transport Office Overall, it's at a high level. The mean is 4.09 2) The results of comparing the quality of public service of the Nonthaburi Provincial Land Transport Office. Classified by personal factors such as gender, age, education level, occupation and monthly income. It was found that people of different ages, people of different ages There was an opinion on the quality of public service of the Nonthaburi Provincial Land Transport Office. All the differences were statistically significant at the 0.05 level. As for the people with different gender, education, occupation and monthly income. There was an opinion on the quality of public service of the Nonthaburi Provincial Land Transport Office. no different 3) Comments on guidelines, suggestions for improvement Develop service quality of public service of the Nonthaburi Provincial Land Transport Office 1) should increase the service channel by rolling wheels per tax and more service channels in the building 2) should increase the number of personnel or officers to be sufficient for the workload and users. Scan the QR Code, both in the tax wheel scrolling section. driving license and all parts in the Nonthaburi Transport Office.