Development of service quality of the Bachelor of Public Administration Program Rajabhat Maha Sarakham University Development of service quality of the Bachelor of Public Administration Program Rajabhat Maha Sarakham University

Abstract

          This study have a purpose To study the level of opinions about the development of service quality of the Bachelor of Public Administration Program. Rajabhat Maha Sarakham University To compare the level of opinions about the development of service quality of the Bachelor of Public Administration Program. Rajabhat Maha Sarakham University classified by gender, age and year level and suggestions on the development of service quality of the Bachelor of Public Administration Program. Rajabhat Maha Sarakham University A sample of 184 people by using Taro Yamane's formula. The tools used in this research were questionnaires. Statistics used in data analysis were percentage, mean, frequency, standard deviation. Sex comparisons were performed using t–test and age and year comparisons were performed using one-way ANOVA. The results of the research were as follows: 1) The level of opinions about the development of service quality of the Bachelor of Public Administration Program. Rajabhat Maha Sarakham University Overall, it was at a high level. Rajabhat Maha Sarakham University classified by sex, age and academic year There were no different opinions. 3) Suggestions were that the environment should be developed to create a learning area. Material Support adequate equipment There is a flow chart for the service. Organize a clinic to create opportunities for students to acquire professional knowledge and skills. There is a service to disseminate knowledge through online media. Should pay attention to creating suitable space and facilities. An online application or platform is being developed. Training personnel to increase service skills survey customer satisfaction Information should be informed in advance to students. Create transparency in providing services by disseminating information certified or audited by relevant organizations or agencies. develop expertise and skills in providing services Review and improve the systems related to the provision of services. should create a communication channel that is easily accessible quick response and respond to comments and suggestions.