Application of Sangkhahavatthudhamma Principles to Enhance the Quality of Public Service of Waengnang Subdistrict Municipality District Maha Sarakham Province Application of Sangkhahavatthudhamma Principles to Enhance the Quality of Public Service of Waengnang Subdistrict Municipality District Maha Sarakham Province

Abstract

This thesis has the following objectives: 1. To study the level of quality of public services of Waeng Nang Subdistrict Municipality, Mueang District, Maha Sarakham Province. 2. To compare the quality of public services provided by Waeng Nang Subdistrict Municipality, Mueang District, Maha Sarakham Province. And 3. Presenting guidelines for applying the principles of social welfare to promote the quality of public services of Waeng Nang Subdistrict Municipality, Mueang District, Maha Sarakham Province. A mixed-method research method was used. The quantitative research used a questionnaire with a reliability of 0.902. A sample of 374 people. Data were analyzed by finding frequency, percentage, mean, and standard deviation, t-test, and F-test using one-way analysis of variance and qualitative research by means of in-depth interviews with 12 key informants and by using content analysis techniques with contextual context

From the study, the following results were found: 1) The level of public satisfaction with the quality of public services of Waeng Nang Subdistrict Municipality, Mueang District, Maha Sarakham Province, overall is at a high level. 2) The results of the comparison of people's satisfaction with the quality of public services of Waeng Nang Subdistrict Municipality, Mueang District, Maha Sarakham Province, with different genders, ages, education levels, monthly incomes, and occupations, were not different in all aspects. Therefore, the research hypothesis was rejected. 3) The results of the analysis of the application of the principles of social welfare to promote the quality of public services of Waeng Nang Subdistrict Municipality, Mueang District, Maha Sarakham Province, found that promoting and supporting the control, supervision and oversight of the performance of officials in accordance with the principles of good governance by adhering to regulations, laws, rules and guidelines for effective and efficient operations. We must all accept that we Thais are Buddhists. No matter what role you perform, whether as a government agency, a businessman, or a citizen, you must have Buddhist principles to guide you both during and outside of work hours.