Collaboration of Government Agencies in Emergency Response Within the Framework of the Business Continuity Plan (BCP): A Case Study on pandemic Crisis Management Collaboration of Government Agencies in Emergency Response Within the Framework of the Business Continuity Plan (BCP): A Case Study on pandemic Crisis Management

Abstract

          In contemporary society, emergencies and crises represent inherently unpredictable events. Consequently, all agencies and organizations must maintain a constant state of preparedness to respond effectively to a broad spectrum of potential scenarios. Notably, the proliferation of novel infectious diseases such as SARS, MERS, and COVID-19 has posed unprecedented challenges to the crisis management capabilities of institutions across the globe. A critical response strategy increasingly adopted by a range of organizations is the implementation of a Business Continuity Plan (BCP), which serves as a foundational instrument for safeguarding the continuity of essential functions during periods of disruption, thereby mitigating adverse impacts.

          This study aims to explore the adaptive mechanisms employed by public sector agencies in crisis management, with a particular focus on the integration of business continuity planning into institutional frameworks. Drawing upon an extensive review of academic literature, policy documents, and operational plans pertinent to public sector responses to emerging infectious diseases, the findings reveal that crisis management efforts within Thai governmental agencies are predominantly led by public health institutions. These agencies serve as core integration hubs, supported by internally established networks and reinforced through collaboration with external partners committed to facilitating operations within the BCP framework. In light of these findings, the study advocates for the development of dynamic, context-sensitive crisis management strategies that can be readily adapted to evolving circumstances. Furthermore, it underscores the imperative of fostering public confidence through transparent, effective, and accountable operational practices.