Effectiveness of Public Service Provision That Affects the Satisfaction of the People in Napho Subdestrict Municipality, Napho District, Buriram Province Effectiveness of Public Service Provision That Affects the Satisfaction of the People in Napho Subdestrict Municipality, Napho District, Buriram Province

Abstract

This research aims to 1) study the level of effectiveness of public service provision in Na Pho Subdistrict Municipality, 2) study the level of satisfaction with public service provision in Na Pho Subdistrict Municipality, 3) study the effectiveness of public service provision and its impact on public satisfaction in Na Pho Subdistrict Municipality, and 4) study the problems, obstacles, and suggestions for public service provision in Na Pho Subdistrict Municipality. The sample group consisted of 358 citizens aged 18 years and older in Na Pho Subdistrict Municipality, Na Pho District, Buriram Province. Taro Yamane's formula was used to calculate the sample size. The research instrument was a Likert scale questionnaire. The statistical methods used to analyze the data included frequency, percentage, mean, standard deviation, and multiple regression analysis to analyze the effectiveness of public service provision and public satisfaction.

          Results: 1) The overall level of effectiveness of public service provision in Na Pho Subdistrict Municipality, Na Pho District, Buriram Province, was found to be high. 2) The overall level of public satisfaction with public service provision in Na Pho Subdistrict Municipality was found to be high. 3) The effectiveness of public service provision... The study found that the following factors significantly impacted public satisfaction in Na Pho Subdistrict Municipality: arts, culture, traditions; quality of life enhancement; infrastructure; community/social organization; and maintaining peace and order. These factors collectively predicted 67.40% of the variance, with statistical significance at the 0.05 level. Furthermore, suggestions regarding public services provided by Na Pho Subdistrict Municipality included: developing sufficient road infrastructure for all communities and ensuring continuous maintenance; organizing communities and improving security by installing CCTV cameras at all high-risk locations; developing welfare for vulnerable groups; promoting local arts and crafts.