The Implementation of Public Sector Management Quality Award (PMQA) in Subdistrict Administrative Organizations in Mueang Buriram District, Buriram Province The Implementation of Public Sector Management Quality Award (PMQA) in Subdistrict Administrative Organizations in Mueang Buriram District, Buriram Province

Abstract

This research aimed to: 1) examine the level of implementation of the Public Sector Management Quality Award (PMQA) criteria among Subdistrict Administrative Organizations (SAOs) in Mueang Buri Ram District, Buri Ram Province; 2) compare personal factors affecting the development in accordance with the PMQA criteria of the SAOs in Mueang Buri Ram District, Buri Ram Province; and 3) study the problems and provide recommendations for the development according to the PMQA criteria of the SAOs in Mueang Buri Ram District, Buri Ram Province. A quantitative research approach was employed. The population consisted of 230 respondents, and a questionnaire was used as the research instrument, with a reliability coefficient of 0.987. The statistical methods used for data analysis included percentage, mean, standard deviation, t-test, and one-way analysis of variance (ANOVA) for hypothesis testing.

          The results of the study revealed that: 1) The overall and individual aspects of opinions regarding the implementation of the Public Sector Management Quality Award (PMQA) criteria by the Subdistrict Administrative Organizations in Mueang Buri Ram District were rated at a high level. 2) The comparison of personal factors affecting the development according to the Public Sector Management Quality Award (PMQA) criteria of the Subdistrict Administrative Organizations in Mueang Buri Ram District classified by gender, age, educational level, length of government service, and position status showed that, overall, there were no significant differences. However, when considering each aspect individually, it was found that there were statistically significant differences at the 0.05 level according to position status. 3) The recommendations for development based on the PMQA criteria are as follows: administrators should consistently communicate the organization’s vision and mission, serve as role models in ethics and transparency, and develop flexible and participatory strategic plans. The organizations should also enhance public service systems to cover all age groups, improve convenience and efficiency, and manage organizational data and knowledge systematically. Furthermore, personnel should be encouraged to develop new skills and innovations, streamline and modernize work processes, and implement transparent monitoring and evaluation mechanisms to continuously improve and enhance the organization’s performance.