QUALITY OF SERVICE IN DISASTER PREVENTION AND RELIEF OF WANG LUANG SUBDISTRICT ADMINISTRATIVE ORGANIZATION, FAO RAI DISTRICT, NONG KHAI PROVINCE

Abstract

This research aimed to study 1) the quality of disaster prevention and mitigation services; 2) compare the quality of disaster prevention and mitigation services; and 3) recommend guidelines for improving the quality of disaster prevention and mitigation services. The sample consisted of 388 residents living within the Wang Luang Subdistrict Administrative Organization's jurisdiction using the Taroyamane formula. The data collection instrument was a questionnaire with a reliability of 0.766. Descriptive statistics were used for analysis, including counts, percentages, means, and standard deviations; and inferential statistics, including the T-Test and F-Test.

          The research findings revealed that:

1. The overall quality of disaster prevention and mitigation services provided by Wang Luang Subdistrict Administrative Organization was high. When considering each aspect, the highest average value was disaster relief, followed by training, and the lowest average value was disaster prevention and mitigation.
2. The comparative results revealed that, overall, people of different ages had different opinions on the quality of disaster prevention and mitigation services. People of different genders also differed in their opinions. Different educational levels, occupations, and average monthly incomes showed similar opinions on the quality of disaster prevention and mitigation services.
3. Recommendations for improving the quality of disaster prevention and mitigation services at Wang Luang Subdistrict Administrative Organization include developing a comprehensive training plan for all types of disasters that may occur in the area, such as wildfires, floods, storms, or road accidents.