กรณีศึกษาแรงจูงใจที่ส่งผลต่อประสิทธิภาพการทำงานของพนักงาน  โรงแรมโอ๊ควู๊ด โฮเทล แอนด์ เรสซิเดนซ์ ศรีราชา

San Makaonoi; Sutham Pongsamran; Ing-orn Tanphan

Authors

San Makaonoi Kasem Bundit University
Sutham Pongsamran Kasem Bundit University
Ing-orn Tanphan Kasem Bundit University

Keywords:

motivation, employee performance, motivational, hygiene factors affecting hotel employee performance

Abstract

This study aimed to investigate the motivational factors affecting the work performance of employees at Oakwood Hotel and Residence Sri Racha, based on Herzberg’s
Two-Factor Theory and employing a quantitative research approach. The sample consisted of 136 employees. Data were collected through questionnaires and analyzed using descriptive and inferential statistics, including t-tests,
F-tests, and multiple regression analysis. The findings revealed that motivational factors with a statistically significant effect on work performance included job characteristics, achievement, responsibility, and recognition. In addition, the influential hygiene factors were organizational policies and administration, working conditions, professional status, and personal life.
The study recommends that management design motivational systems that enhance both psychological motivation and tangible rewards, while fostering a work environment conducive to cooperation and stability, in order to sustainably improve employee performance.

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