An Investigation into the Satisfaction of Online Requirements for Nanjing Taitong Science and Technology Co., Ltd.

Qin Yuan; Pongsiri Kamkankaew; Phithagorn  Thanitbenjasith

doi:10.60027/ijsasr.2023.2983

Authors

Qin Yuan Faculty of Business Administration, North-Chiang Mai University, Thailand https://orcid.org/0009-0002-1843-8118
Pongsiri Kamkankaew Faculty of Business Administration, North-Chiang Mai University, Thailand https://orcid.org/0000-0002-5885-4805
Phithagorn Thanitbenjasith Faculty of Business Administration, North-Chiang Mai University, Thailand https://orcid.org/0000-0002-8967-8285

DOI:

https://doi.org/10.60027/ijsasr.2023.2983

Keywords:

Employee Satisfaction; , Online Requirement;, HRM

Abstract

Background and Aim: Technology has improved communication, cost, and competitiveness in HR processes, such as E-HRM, HRIS, and online recruitment. This paper aims to study the level of perceived satisfaction with the online requirement of Nanjing Taitong Science and Technology Co., Ltd and to study the guidelines for developing satisfaction with the online requirement of Nanjing Taitong Science and Technology Co., Ltd.

Materials and Methods: This research is a quantitative research method. The total sample size for the research will be 133 new employees of Nanjing Taitong Science and Technology Co., Ltd. Questionnaire was used as a tool to collect data in this study, and the researcher constructed a questionnaire from the related concept and theory. Statistical values such as mean and standard deviation were used for data analysis to define the information that was presented.

Results: The findings of the study revealed that each of the variables exhibited a high level, with a mean score of 3.85 and a standard deviation of 0.65. The study identified four management support concepts for Nanjing Taitong Science and Technology Co., Ltd., including an empowered project team, a collaboration between HRM and IT, and learning opportunities. Lack of management support was identified as a major obstacle to its adoption.

Conclusion: The study identified four management support concepts for Nanjing Taitong Science and Technology Co., Ltd., but lack of management support was a major obstacle. The administrator and HR manager of Nanjing Taitong Science and Technology Company should be embraced by firms to ensure they are informed of job information, implement activities to improve skills, and promote existing employees through work re-assignment.

References

Allen, D. G., Mahto, R. V. & Otondo, R. F. (2007). Web-based recruitment: effects of information, organizational brand, and attitudes toward a web site on applicant attraction. Journal of applied psychology. 92, 6, 1696 - 1708.

Bartram, D. (2000). Internet recruitment and selection: Kissing frogs to find princes. International journal of selection and assessment. 8 (4), 261 - 274.

Boxall, P. & Purcell, J. (2003). Strategy and Human Resource Management. Palgrave MacMillan, Hampshire.

Bratton, J. & Gold, J. (2007). Human Resource Management: Theory and Practice. 4th edition. Basingstoke: Palgrave Macmillan.

Breaugh, J. A. & Stark, M. (2000). Research on Employee Recruitment: So many studies, so many remaining questions. Journal of Management. 26 (3), 405 - 434.

Brewster, C. & Holt, L., H. (2000). Human resource management in Northern Europe: trends, dilemmas, and strategy. Malden: Blackwell.

Craig, J.B.L., Cassar, G., & Moores, K. (2006). A 10-year longitudinal investigation of strategy, systems, and environment on innovation in family firms. Family Business Review, 19(1), 1-10.

Dysart, J. (1999). HR recruiters build interactivity into Web Sites. HR magazine. 44 (3), 106 - 111.

Farnham, D. (2010). Human Resource Management in Context: Strategy, insights, and Solutions. 3rd edition. London: CIPD.

Fu, J., Ji, Y., & Jing, J. (2023). Rank and File Employee Satisfaction and the Implied Cost of Equity Capital. Journal of Accounting, Auditing & Finance, 38(1), 182–210.

Galanaki, E. (2002). The decision to recruit online: a descriptive study. Career Development International. 7 (4), 243 – 251.

Hayes, R., Pisano, G., Upton, D. & Wheelwright, S. (2005). Operations, strategy, and technology. Pursuing the competitive edge. John Wiley and Sons.

Hofstee, G., Jansen, P. G. W., De Lange, A. H., Spisak, B. R., & Swinkels, M. (2020). The cognitive costs of managing emotions: A systematic review of the impact of emotional requirements on cognitive performance. Work & Stress. Advance, 35(3), 301-326.

Jones, C., Hecker, R. & Holland, P. (2002). Recruitment and the Internet: Possibilities and pitfalls. IFSAM conference Australia. 1 - 9.

Kamkankaew, P., Thanitbenjasith, P.., Sribenjachot, S.., Wongmahatlek, J.., & Sanpatanon, N. (2022). The Digital Media Education Concept of Business Education for Thailand. International Journal of Sociologies and Anthropologies Science Reviews, 2(6), 11–22.

Kappelman, L. A., McKeeman, R. & Zhang, L. (2006). Early warning signs of IT project failure: The dominant dozen. Information systems management Journal. 31 - 36.

Krishnan, S.K. & Singh, M. (2006). Issues and concerns in the implementation and maintenance of HRIS. Indian Institute of Management. 2006-07-07. 1 - 21.

Latus, J. (2022). Tech and the times: why technology is the double-edged sword that HR teams must navigate. Strategic HR Review, 21(4), 127–131.

Lee, I. (2005). Evaluation of Fortune 100 companies’ career websites. Human systems management. 24. 175 - 182.

Legge, K. (1995). Human resource management: rhetorics and realities. Basingstoke: Macmillan Business.

Lievens, F., Van Dam, K. & Anderson, N. (2002). Recent trends and challenges in personnel selection. Personnel review. 31 (5), 590 - 601.

Likert, R. (1932). A Technique for the Measurement of Attitudes. Archives of Psychology, 140, 1–55.

Malinowski, J., Keim, T. & Wietzel, T. (2005). Analyzing the impact of IS support on recruitment processes: An e-recruitment phase model. The ninth Pacific Asia conference on information systems. 977 - 988.

Maurer, S.D. & Liu, Y. (2007). Developing effective e-recruiting websites: insights for managers from marketers. Business horizons. 50, 305 - 314.

Nadeem, R., & Farooq, A. (2020). Motivational Factors Requirements and Managerial Behaviour Achievement: A Study On The Employees Of Aligarh Muslim University. BVIMSR Journal of Management Research, 12(1), 25–37.

Orissa, N. A. B., & Shahrom, M. (2022). Factors Affecting Employees Performance in Connection with the Work from Home Requirements. Global Business & Management Research, 14, 27–41.

Parry, E. & Tyson, S. (2008). An analysis of the use and success of online recruitment methods in the UK. Human resource management Journal. 18, 3, 257 - 174.

Parry, E. (2006). Drivers of the adoption of online recruitment - an analysis using diffusion of innovation theory. Cranfield School of Management. 1 - 13.

Pin, J. R., Laorden, M. & Sáenz-Diez, I. (2001). Internet recruiting power: opportunities and effectiveness. Research paper. International research centre on Organisations (IRCO). 4 - 65.

Rathee, R. & Bhuntel, R. (2017). Benefits, Challenges, and Impact of e-Recruitment. VSRD International Journal of Business and Management Research, 7(7), 133-138.

Rodgers, W., Negash, S. & Suk, K. (2005). The moderating effect of online experience on the antecedents and consequences of online satisfaction. Psychology & marketing. 22, 4, 313 - 331.

Ruta, C. D. (2005). The application of change management theory to HR portal implementation in subsidiaries of multinational corporations. Human resource management. 44 (1), 35 - 53.

Sauro, J. & Lewis, J.R. (2011). When designing usability questionnaires, does it hurt to be positive? Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI’ 11). 2215–2224.

Shahad M. Dokey, M. (2021). The Effectiveness of E-Recruitment in Attracting Talented Employees: A Study on Saudi Managers. Palarch’s Journal of Archaeology of Egypt/Egyptology. 18(12), 144-154.

Shin, S. J., Yuan, F., & Zhou, J. (2017). When perceived innovation job requirement increases employee innovative behavior: A sensemaking perspective. Journal of Organizational Behavior (John Wiley & Sons, Inc.), 38(1), 68–86.

Shirmila, T., & R., U. (2022). Exploring Employee Perception Towards E- training and Online Learning Modules of IT Companies in Chennai. International Management Review, 32–40.

Singh, A. (2021). Perception of Employees in the Age Group of 21-29 Years Towards the Training Effectiveness of Online Training. Globus - An International Journal of Management & IT, 13(1), 6–12.

Singh, P. & Finn, D. (2003). The effects of information technology on recruitment. Journal of labour research. 14, 3, 395 - 408.

Smith S, et al. (2004). Mutator genes for suppression of gross chromosomal rearrangements identified by a genome-wide screening in Saccharomyces cerevisiae. Proc Natl Acad Sci U S A. 101(24), 9039-44

Taylor, C. (2001). Windows of opportunity. People management. 7 (5), 32 - 36.

Wojtaszczyk, K., & Syper-jedrzejak, M. (2022). Erotic capital and its role in the assessment of candidates and employees: scale development and validation. Decision (0304-0941), 49(4), 395–413.

Yamane, Taro. (1973). Statistics: An Introductory Analysis. London: John Weather Hill, Inc.