Principles and Theories of Organization Performance Measurement Using Balanced Scorecard and Its Application

Authors

  • Somboon Saraphat Faculty of Management Science, Kasetsart University, Sriracha campus

Keywords:

Balanced Scorecard, Organization Performance Measurement

Abstract

Balanced Scorecard (BSC) is a tool to measure organization performance in both public and private helping to achieve goals. It focuses on what critical to the success of an organization consisting of four perspectives: customer perspective, financial perspective, internal process perspective, and learning and growth perspective. This article aims at presenting effectiveness and efficiency measurement of organizational performance including preparation of BSC and its application. The implementation of BSC helps improvement of competitive advantage, creates effectiveness, and leads to achievement of organization’s goals.

Downloads

Published

2022-03-29

How to Cite

Saraphat, S. (2022). Principles and Theories of Organization Performance Measurement Using Balanced Scorecard and Its Application. Siam Academic Review, 20(34), 35–48. retrieved from https://so07.tci-thaijo.org/index.php/sujba/article/view/861

Issue

Section

Research Articles