Developing Digital Skills of Government Personnel for Digital Government Transformation

Abstract

Background and Aim:  The problematic state of the public sector The work of the public sector in the past was different from the present due to continuous reforms.   However, the public sector has not been able to develop at a level that can keep pace with technological and social changes. Thus, this paper aims to analyze the Developing Digital Skills of Government Personnel for Digital.

Materials and Methods: In this study, the author used the method of studying and analyzing the document and presented the following study issues; (1) the development of artificial intelligence, (2) the preparation of a national artificial intelligence action plan, (3) the preparation of the government sector in the application of artificial intelligence, (4) the development of digital skills of government personnel, and (5) Digital competency development goals for government personnel.

Results: Facing the crisis of the spread of the COVID-19 virus, society has entered a new normal era, along with the direction of technology changes into Cloud Computing, Big Data Analytics, AI, Encryption, Cyber Security, IOTs, Connectivity to various devices. The rise of content, image, and sound production processes, e-commerce, and digital commerce is causing government organizations to rapidly adapt to Digital Transformation to move towards Thailand 4.0 and support new changes.

Conclusion: Therefore, modern management is critical to developing digital skills for government personnel to move towards more online services, including; Basic skills, intermediate skills, and advanced skills to develop ways of working to be convenient and fast, able to facilitate and serve people more efficiently.