English Language Proficiency of Hotel Receptionists in Hotel Business in Bangkok
DOI:
https://doi.org/10.14456/jsasr.2023.50Keywords:
English Language Proficiency; , English in Hotel BusinessAbstract
Background and Aim: In today’s world, using the English language is an important communication skill due to globalization, the information age without borders, and the technology that has made rapid progress. The purposes of this research were 1) to examine the English language proficiency of hotel receptionists in the hotel business in Bangkok. 2) to compare the English language proficiency of hotel receptionists in the hotel business in Bangkok classified by individual factors.
Materials and Methods: The participants of this research were hotel receptionists from 368 hotels in Bangkok. The data was selected by Simple Random Sampling. The research instruments were used to collect and analyze the data. The statistics used for analyzing data were Percentage, Mean, Standard Deviation, t-test, and F-test at the significance level.05.
Results: The results found that 1. The English language proficiency of hotel receptionists in the hotel business in Bangkok in overall was at a high level. The highest average English proficiency of hotel receptionists was reading skills. The attitude toward reading skills was at a high level. My speaking skills were at the lowest level. The attitude towards speaking skills was at a moderate level. 2. When comparing the English language proficiency of hotel receptionists in the hotel business in Bangkok, the different gender of hotel receptionists didn’t affect the English language proficiency. Listening, speaking, reading, and writing skills were not different. The different ages and educational backgrounds affected English language proficiency. Listening, speaking, reading, and writing was different at a statistically significant level of .01. The occupation and working experience affected the English language proficiency. Listening, speaking, reading, and writing was different at a statistical significance level of .05.
Conclusions: The English readiness of the receptionists in Bangkok's hotel business, the essential skill is reading skills, followed by writing skills, and the least skill is background knowledge of the cultures.
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