The Effect of Communication Information Among Professional Nurses’ Model on Stress Anxiety and Satisfaction to Family Members of Patients in The Emergency Department Chonburi Hospital
DOI:
https://doi.org/10.60027/ijsasr.2023.3902Keywords:
Family Members; , Communication Information Model; , Stress; , Anxiety; , SatisfactionAbstract
Background and Aim: Communication plays a vital role in professional nursing. Effective communication is an essential factor in high-quality nursing care. Therefore, the objectives of this research were to 1. Compare the effects of different communication information among professional nurses’ models on family members of emergency patients in the emergency department of Chonburi Hospital in both a controlled and experimental group 2. compare the average stress levels of emergency patients’ family members between those communicated with professional nurses’ models and those with normal communication 3. Compare the average anxiety levels of emergency patients’ family members between those communicated with the professional nurses’ model and those with normal communication 4. Measure the average satisfaction of emergency patients’ family members who have received communication information models with professional nurses.
Research Methodology: This research is Quasi-Experimental Research. The samples were 60 emergency patients’ family members at Chonburi Hospital, divided into controlled and experimental groups with 30 members each. The experimental group received the communication information model through professional nurses, while the control group received information normally. The data is obtained by emergency patients’ family members' survey submissions on personal information, stress levels, anxiety levels, and satisfaction levels which are analyzed with descriptive statistics and t-test statistics.
Results: The results showed that Level of stress of experimental group after receiving communication information model from professional nurses was significantly less than that before receiving communication information model (p=.035) and Level of anxiety of experimental group after receiving communication information model was significantly less than that before receiving communication information model (p=.003) Comparison of the mean scores and standard deviation of stress and anxiety among the experimental group and controlled group after receiving communication information model found that Level of stress between experimental group and controlled group after receiving communication information model was significantly less than that before receiving communication information model (p=.022) Level of anxiety between experimental group and controlled group after receiving communication information model was significantly less than that before receiving communication information model (p=.011), and the average satisfaction level of emergency patients’ family members that have received information based on professional nurses’ model are high.
Conclusion: Utilizing the professional nurse's communication information model can alleviate stress and anxiety in the family members of emergency patients.
References
Aguilera, D.C. Crisis intervention. In: Birckhead, LM. editor. (1989). Psychiatric/mental health Nursing: Philadelphia. J.B. Lippincott, p229-250.
Boonyaratkalin, P. (2019). Communicating with Family of Patients in Intensive Care Unit: Nurse’s Role. Thai Red Cross Nursing Journal. 12 (2), 90-99. https://he02.tci-thaijo.org/index.php/trcnj/article/download/239936/163589
Botes ML., & Langley, G. (2016). The needs of families accompanying injured patients into the emergency department in a tertiary hospital in Gauteng. Curationis, 39(1), 1567-1580.
Chonburi Hospital, (2022). Report of Trauma and Emergency Administration Unit. Chonburi Hospital.
Glass’s formula (1976). WOLFRAM formula storage. Retrieved from: https://resources.wolframcloud.com/FormulaRepository/resources/Glasss-
Higgins, I., Joyce, T., Parker, V., Fitzgerald, M., & McMillan, M. (2007). The immediate needs of relatives during the hospitalization of acutely ill older relatives. Journal of Contemporary Nurse, 26(2), 208-220.https://doi.org/10.5172/conu.2007.26.2.208
Kongsuwan, W., Matchim, Y., Nilmanat, K., Locsin, R. C., Tanioka, T., & Yasuhara, Y. (2016). The lived experience of caring for dying patients in the emergency room. International Nursing Review Journal, 63 (1), 132-138. https://doi.org/10.1111/inr.12234
Kwame, A., & Petrucka, P. M. (2021). A Literature-based Study of Patient-centered Care and Communication in Nurse-Patient Interactions: Barriers, Facilitators, and the Way Forward. BMC Nursing, 20, 158-168, https://doi.org/10.1186/s12912-021-00684-2
Mitsungnern, T., Phu-ngoen, P., Tacha-a-tik, P., Prasanson, T., Sumritrin, S., & Lathum, K. (2014). Customers’ Satisfaction and causes of satisfaction in Emergency Room. Srinagarind Hospital. Srinagarind Medical Journal, 31(4), 202-212. https://www.researchgate.net/publication/317913603
Ocak, U. & Avsarogullari, L. (2018). Expectations and needs of relatives of critically ill patients in the emergency department. Hong Kong Journal of Emergency Medicine, 26(6), 328-335. https://doi.org/10.1177/1024907918802737
Orawongphaisal, S., Saneha, C., Poungkaew, A., & Musikatavorn, K. (2023). The Effect of Concreate-objective Informational Support Program via Smartphone Application on Anxiety among Relatives of Urgent Patients in Emergency Room. Nursing Science Journal of Thailand, 41(3), 34-49. https://he02.tci-thaijo.org/index.php/ns/article/view/255394
Panchuay, W., Soontorn, T., & Songwathana, P. (2022). Effects of AIDET Communication of Registered Nurses on Family Responses at Emergency Department. Princess of Naradhiwas University Journal, 14(3), 105-120. https://li01.tci-thaijo.org/index.php/pnujr/article/view/254282
Sangsongrit, N. (2017). Crisis in Emergency Department: Caring for Patient’s Relatives with Humanized Care Nursing. Thai Red Cross Nursing Journal, 10(2), 47-56. https://he02.tci-thaijo.org/index.php/trcnj/article/view/118899
Sriwichai, P., & Limprasert, K. (2019). Communication Behavior Among Professional Nurses at General Hospital in Phayao Province. Journal of Nursing and Health Care, 37(1), 139-147.https://he02.tci-thaijo.org/index.php/trcnj/article/view/257517
Tantiwinyupong, S. (2022). The Communication Model Based on Buddhist Peaceful Means for Nurses at Lerdsin Hospital. Journal of MCU Peace Studies, 11(2), 696-710.https://so03.tci-thaijo.org/index.php/journal-peace/article/view/262616
Yildirim, T., & Karaman, O. (2018). Needs of critically ill patients, and relatives in emergency departments. Original article, 7(1), 33-38. https://www.researchgate.net/publication/327016867_Needs_of_critically_ill_patients%27_relatives_in_emergency_departments
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Nisachon Noommeechai, Monreudee Mittapoomwiboon, Chalita Kwangmaha
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright on any article in the International Journal of Sociologies and Anthropologies Science Reviews is retained by the author(s) under the under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. Permission to use text, content, images, etc. of publication. Any user to read, download, copy, distribute, print, search, or link to the full texts of articles, crawl them for indexing, pass them as data to software, or use them for any other lawful purpose. But do not use it for commercial use or with the intent to benefit any business.
