A Study on Supply-Demand Satisfaction of Socialized Home-based Elderly Care Services in the Rural Area of Fuyang City, Anhui Province, China
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Abstract
Background and Aim: This study aims to construct a supply and demand satisfaction analysis model for rural socialized home-based elderly care services, based on social demand and satisfaction theories. It focuses on the elderly's demand expectations, perceived quality of basic and spiritual life services, and perceived value of home-based care.
Materials and Methods: A questionnaire survey was conducted among 600 rural elderly individuals. Data were analyzed using SPSS 27 and AMOS 26 software to assess satisfaction levels and service quality perceptions.
Results: Findings reveal that basic life service satisfaction significantly predicts overall satisfaction (β = 10.813, p < 0.001). The elderly expect more personalized services aligned with their daily lives, emphasizing the need for professional and patient service personnel and the importance of spiritual life services.
Conclusion: This study proposes a precision-targeted collaborative service supply framework, suggesting the need to realize precise service supply, clarify the roles and responsibilities of stakeholders (government, market, family, social organizations), and improve the diversified and coordinated supply mechanism for elderly care services.
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