Essential Needs for the Management of Internal Quality Assurance at the Undergraduate Program Level: A Case Study of Rajamangala University of Technology Thanyaburi

Abstract

This research aimed to investigate the essential needs for managing internal quality assurance at the undergraduate program level at Rajamangala University of Technology Thanyaburi. Employing a quantitative research approach, the study involved 268 instructors responsible for undergraduate curricula. The research instrument was a questionnaire with a high reliability coefficient (Cronbach’s Alpha = 0.98). Data analysis was conducted using percentage, mean, standard deviation, and the Modified Priority Needs Index (PNImodified). The findings indicated that the current conditions were generally at a high level, while the desired conditions were at the highest level. The most critical needs for management were in the areas of input, followed by process and outcomes. Specifically, the most urgent input need was for instructors to possess doctoral degrees in accordance with academic standards. In the process domain, there was a need for systematic curriculum implementation to enhance student potential, and in the outcomes domain, it was important for programs to be revised based on student complaints. The study recommends the development of clear policies, long-term planning, effective supervision, and faculty development to ensure instructor qualifications. Additionally, it emphasizes the need for instructional approaches that promote 21st-century skills and the use of student feedback to inform continuous and effective curriculum improvement through the standardization of successful problem-solving practices.