HOW THE CRITICAL SUCCESS FACTORS OF KNOWLEDGE MANAGEMENT AFFECT THE DIFFERENT PERFECTIVES OF ORGANIZATIONAL PERFORMANCE AND ORGANIZATIONAL STRATEGY
DOI:
https://doi.org/10.14456/aelr.2023.10Keywords:
Knowledge Management, Organizational Performance, Organizational StrategyAbstract
The prime focus of the current study is to investigate the impact of the critical success factors of knowledge management (CSFs of KM) namely, human resource management, leadership, organizational learnings, and information technology of knowledge management on the organizational performance perceptive. Secondly the study has examined the impact of the CSFs of KM namely, human resource management, leadership, organizational learnings, and information technology of knowledge management on the organizational strategy. Finally, the study has examined the impact of the organizational strategy on the organizational performance. Out of 250 questionnaires we have received 225 questionnaires back from Thai universities, so the total useable questionnaires were 210, with response rate of 84%. We have selected the PLS-SEM approach for further analysis, this approach is also known as second generation technique. The results of study highlighted that in organizational growth knowledge management plays an important role in the researcher claimed about the CSFs of KM that have a positive and significant link with the company’s abilities. Therefore, the findings pointed out the requirement of further investigations. Generally, the achievement during execution of knowledge management execution acts as a turning point on the workers encouragement to apply knowledge, to help create innovation and share for awareness.
References
Adogbo, K., Kolo, B., & Nzekwe, K. (2017). Assessment of organisational leadership for knowledge management practice in the Nigerian construction industry. Journal of Construction Project Management and Innovation, 7(Supplement 1), 1977-1994.
Akter, S., Wamba, S., & Dewan, S. (2017). Why PLS-SEM is suitable for complex modelling? An empirical illustration in big data analytics quality. Production Planning & Control, 28(11-12), 1011-1021.
Attar, M., & Kang, K. (2018). The Effect of Organisational Culture and Knowledge Environment on Organisational Success: Directions for Future Research. A paper presented at the Australasian Conference on Information Systems 2018, New South Wales, Australia.
Babbie, E. (2015). The Practice of Social Research. 4th ed. Massachusetts: Cengage Learning.
Cerchione, R., & Esposito, E. (2017). Using knowledge management systems: A taxonomy of SME strategies. International Journal of Information Management, 37(1), 1551-1562.
Chiu, C., & Chen, H. (2016). The study of knowledge management capability and organizational effectiveness in Taiwanese public utility: the mediator role of organizational commitment. SpringerPlus, 5, 1520.
Conesa, I., Acosta, P., & Carayannis, E. (2017). On the path towards open innovation: assessing the role of knowledge management capability and environmental dynamism in SMEs. Journal of Knowledge Management, 21(3), 553-570.
Cupiał, M., Sikora, A., & Sikora, J. (2018). Information technology tools in corporate knowledge management. Ekonomia i Prawo. Economics and Law, 17(1), 5-15.
Dalmarco, G., Maehler, A., & Trevisan, M. (2017). The use of knowledge management practices by Brazilian startup companies. Revista de Administração e Inovação, 14(3), 226-234.
Dang, C., Hoai, L., & Peansupap, V. (2022). Linking knowledge enabling factors to organizational performance: Empirical study of project-based firms. International Journal of Construction Management, 22(3), 527-540.
Elwany, M., & Mahrous, Z. (2016). Investigating Knowledge Management Enablers Affecting Knowledge Management Success in Middle East and North Africa. Review of Contemporary Business Research, 5(1), 115-125.
Ferraris, A., Santoro, G., & Dezi, L. (2017). How MNC’s subsidiaries may improve their innovative performance? The role of external sources and knowledge management capabilities. Journal of Knowledge Management, 21(3), 540-552.
Gathii, R., & Obonyo, P. (2018). Transformational Leadership, Knowledge Management and Performance of Telecommunication Firms in Kenya. International Journal of Business and Social Science, 9(2), 45-52.
Gope, S., Elia, G., & Passiante, G. (2018). The effect of HRM practices on knowledge management capacity: a comparative study in Indian IT industry. Journal of Knowledge Management, 22(3), 649-677.
Gutierrez, A., Boukrami, E., & Lumsden, R. (2015). Technological, organisational and environmental factors influencing managers’ decision to adopt cloud computing in the UK. Journal of Enterprise Information Management, 28(6), 788-807.
Hafeez, M., Basheer, M., Rafique, M., & Siddiqui, S. (2018). Exploring the Links between TQM Practices, Business Innovativeness and Firm Performance: An Emerging Market Perspective. Pakistan Journal of Social Sciences, 38(2), 485-500.
Hair Jr., J., Hult, G., Ringle, C., & Sarstedt, M. (2016). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). California: Sage Publications.
Hair, J., Sarstedt, M., & Ringle, C. (2019). Rethinking some of the rethinking of partial least squares. European Journal of Marketing, 53(4), 566-584.
Hakim, L., & Hassan, S. (2016). Core requirements of knowledge management implementation, innovation and organizational performance. Journal of Business Economics and Management, 17(1), 109-124.
Henseler, J. (2018). Partial least squares path modeling: Quo vadis?. Quality & Quantity, 52, 1-8.
Henseler, J., Hubona, G., & Ray, P. (2016). Using PLS path modeling in new technology research: updated guidelines. Industrial Management & Data Systems, 116(1), 2-20.
Henseler, J., Ringle, C., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(3), 115-135.
Hosseini, S., Tekmedash, Y., Karami, A., & Jabarzadeh, Y. (2019). The impact of knowledge management strategy on service innovation performance in private and public hospitals. Iranian Journal of Management Studies, 12(1), 1-24.
Hussain, A. (2020). The Effect of Total Quality Management on Firm Performance with the Mediating Roles of Innovation and Knowledge Management in Small Medium Enterprises. Journal of Accounting and Finance in Emerging Economies, 6(2), 415-426.
Idris, A., Jamaludin, A., Rahman, A., & Mislan, A. (2016). The Relationship and Influence of Leadership Style Towards Knowledge Management Activities. Knowledge Management International Conference 2016, Chiang Mai, Thailand.
Inkinen, H. (2016). Review of empirical research on knowledge management practices and firm performance. Journal of Knowledge Management, 20(2), 230-257.
Ismail, M. (2015). The effect of the environmental, organization culture factors on job satisfaction study of Royal Malaysian Police. Master of Science Thesis, Universiti Utara Malaysia.
Kucharska, W., & Kowalczyk, R. (2016). Trust, Collaborative Culture and Tacit Knowledge Sharing in Project Management - a Relationship Model. A paper presented at the 13th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning, New York, USA.
Lo, M., Mohamad, A., Ramayah, T., Abdullah, M., & Lim, M. (2017). The Role of Knowledge Management on Organisational Effectiveness: Organisational Culture as the Moderator. International Journal of Business and Society, 18(S4), 808-818.
Mardani, N., Mardani, A., & Nilashi, M. (2017). Evaluating the Knowledge Management Practices in State Welfare Organization (Behzisti): Application of Fuzzy MCDM Approach. Journal of Soft Computing and Decision Support Systems, 4(3), 1-20.
Mkrttchian, V. (2020). Human Capital Management in the Context of the Implementation of Digital Intelligent Decision Support Systems and Knowledge Management: Theoretical and Methodological Aspects. In Knowledge Management, Innovation, and Entrepreneurship in a Changing World (pp. 123-147). Pennsylvania: IGI Global.
Morley, L., & Crossouard, B. (2016). Women's leadership in the Asian Century: does expansion mean inclusion?. Studies in Higher Education, 41(5), 801-814.
Naala, M., Nordin, N., & Omar, W. (2017). Innovation capability and firm performance relationship: A study of pls-structural equation modeling (Pls-Sem). International Journal of Organization & Business Excellence, 2(1), 39-50.
Natek, S., & Zwilling, M. (2016). Knowledge management systems support SECI model of knowledge-creating process. A paper presented at the Joint International Conference 2016, Timisoara, Romania.
Nonaka, I., & Nishihara, A. (2018). Introduction to the Concepts and Frameworks of Knowledge-Creating Theory. In A. Hirose, M. Matsunaga, I. Nonaka & K. Yokomichi. (eds.). Knowledge Creation in Community Development: Institutional Change in Southeast Asia and Japan (pp. 1-15). Cham: Springer.
Ong, M., & Puteh, F. (2017). Quantitative Data Analysis: Choosing Between SPSS, PLS, and AMOS in Social Science Research. International Interdisciplinary Journal of Scientific Research, 3(1), 14-25.
Rao, N., Ng, S., & Sun, J. (2016). Early Learning Experiences of Young Chinese Learners in Hong Kong: The Role of Traditional Values and Changing Educational Policy. In R. King & A. Bernardo. (eds.). The Psychology of Asian Learners (pp. 635-649). Singapore: Springer.
Richter, N., Cepeda, G., & Roldán, J. (2016). European management research using partial least squares structural equation modeling (PLS-SEM). European Management Journal, 34(6), 589-597.
Ringle, C., Sarstedt, M., Mitchell, R., & Gudergan, S. (2020). Partial least squares structural equation modeling in HRM research. The International Journal of Human Resource Management, 31(12), 1617-1643.
Saqib, M., Baluch, N., & Udin, Z. (2017). Moderating Role of Technology Orientation on the Relationship between Knowledge Management and SMEs' Performance in Oman: A Conceptual Study. International Journal of Economic Perspectives, 11(1), 433-441.
Shiau, W., Sarstedt, M., & Hair, J. (2019). Internet research using partial least squares structural equation modeling (PLS-SEM). Internet Research, 29(3), 398-406.
Shuhaiber, A. (2018). The Role of Perceived Control, Enjoyment, Cost, Sustainability and Trust on Intention to Use Smart Meters: An Empirical Study Using SEM-PLS. In Á. Rocha, H. Adeli, L. Paulo & S. Costanzo. (eds.). Trends and Advances in Information Systems and Technologies (pp. 789-799). Cham: Springer.
Shujahat, M., Hussain, S., Javed, S., Malik, M., Thurasamy, R., & Ali, J. (2017). Strategic management model with lens of knowledge management and competitive intelligence: A review approach. VINE Journal of Information and Knowledge Management Systems, 47(1), 55-93.
Spanó, R., & Paola, N. (2019). The Multifaceted Relationship between Accounting, Innovative Entrepreneurship, and Knowledge Management: Theoretical Concerns and Empirical Insights. West Yorkshire: Emerald Publishing Limited.
Sulistyo, H. (2020). Enhancing the Innovation Capability Through Knowledge Management Capability and Networking. A paper presented at the 17th International Symposium on Management, BaRia-VungTau University, Vietnam.
Tehseen, S., Khalid, S., & Rather, R. (2020). HRM practices for knowledge management and retail firms’ performances: a comparative study among Malay and Chinese firms. International Journal of Entrepreneurship, 24(1), 1-7.
Zahra, M., Hameed, W., Fiaz, M., & Basheer, M. (2019). Information Technology Capability a Tool to Expedite Higher Organizational Performance. UCP Management Review, 3(1), 94-112.
Zain, F., Salleh, M., & Rhouse, S. (2018). The Relationship between Knowledge Management and Process Innovation in Malaysia Tourism Industry. International Journal of Academic Research in Business and Social Sciences, 8(5), 996-1003.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Authors
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
.png)
