Developing the Quality of Government Management to Excellence of the Regional Livestock Office 6 Department of Livestock Development
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Abstract
Background and Objectives: Public sector reform over the past several decades has undergone continuous transformation, heavily influenced by the principles of New Public Management (NPM). This paradigm emphasizes transparency, efficiency, good governance, citizen-centered services, and integrated operations. Such reforms have led to significant changes in public organizations, including the implementation of performance evaluation systems and results-based management approaches. Central to these reforms is the adoption of private sector management principles, particularly organizational excellence frameworks. Therefore, this study aims to examine the levels and factors influencing the development of organizational management quality toward excellence in the Regional Livestock Office 6, as well as to propose guidelines for enhancing the organizational management quality of this public agency in pursuit of excellence.
Materials and Methods: This study employed a mixed-methods research design, integrating both quantitative and qualitative approaches. The quantitative component involved the distribution of questionnaires to a sample group of 316 respondents. The data were analyzed using descriptive statistics such as mean and standard deviation, as well as multiple linear regression analysis. For the qualitative component, in-depth interviews were conducted with 25 key informants who were directly involved in public sector organizational management toward excellence.
Research Findings: The study revealed the following results: 1) the overall level of organizational management quality development toward excellence at the Regional Livestock Office 6, Department of Livestock Development, was found to be high (mean = 4.11). 2) Four variables were found to have a statistically significant influence (at the 0.05 level) on the development of organizational management quality toward excellence (dependent variable: y). These variables, ranked in order of their effect size from highest to lowest, are: management practices, human resources, materials and equipment, and budget allocation. And 3) the proposed guidelines for public sector organizational management toward excellence at the Regional Livestock Office 6 were found to be consistent with the criteria for Public Sector Management Quality Award (PMQA).
Conclusion: The development of organizational management quality toward excellence at the Regional Livestock Office 6, Department of Livestock Development not only contributes to the achievement of the organization's intended goals but also brings significant benefits to all stakeholders. These include personnel within the organization, service recipients from the public, and other relevant stakeholders, all of whom stand to gain from the organizational development efforts.
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