Service Quality of Phu Khieo District Agriculture Office Chaiyaphum.

Abstract

The main objective of this research was to study the service quality of the Phu Khieo District Agriculture Office. Chaiyaphum The samples used in this research were farmers living in Phu Khieo District. Using the formula of 392 Taro Yamane, the data collection tool was a questionnaire consisting of 3 parts, statistics used in data analysis. Are descriptive statistics such as number, percentage, mean and standard deviation. For general information of the sample Inferential statistics include T-test and F-test for comparing the quality of service provided by Phu Khieo District Agriculture Office. Chaiyaphum classified by gender, age, educational level and occupation.
The results showed that Service quality of Phu Khiao District Agriculture Office Chaiyaphum Overall, it was at a high level ( = 4.14, S.D = 0.21) and when considering each aspect, it was found that the aspect with the highest mean was the concreteness of the service. ( = 4.22, S.D = 0.30), followed by the response. per service recipient ( = 4.16, S.D = 0.40) and the aspect with the least mean was knowing and understanding the client ( = 4.05, S.D = 0.38).
The results of the comparison of service quality of the Phu Khieo District Agriculture Office Classified by sex, age, educational level and occupation. Overall, it was found that farmers of different ages There are opinions on the quality of service of the Phu Khiao District Agriculture Office. Chaiyaphum The difference was statistically significant at the 0.05 level. Education levels and occupations are different. Opinions on the quality of service of the Phu Khiao District Agriculture Office. no different.
Recommendations Guidelines for improving service quality of the Phu Khieo District Agriculture Office Chaiyaphum Province, namely, there should be a systematic and continuous monitoring of performance at least every 6 months.